Seamless DSCSA Compliance for Modern Pharmacies

Privacy Policy

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EPSEND values privacy and the trust placed in us by pharmacies and wholesalers. We collect only the data needed to provide and secure our services. We do not sell personal data or share it with third parties for advertising.

What we collect

• Account & org info: contact details, pharmacy/wholesaler identifiers (e.g., GLNs), role/permissions.
• Operational data: EPCIS file metadata and event attributes needed for ingestion, verification, quarantine, and outbound generation.
• Technical & security logs: IP address, user agent, timestamps, and audit trails (sign-in, file actions) to investigate issues and meet compliance obligations.

How we use data

• To deliver core features (receive, verify, quarantine, outbound, audit).
• To secure the service, prevent abuse, and diagnose reliability/performance.
• To meet legal, regulatory, and audit requirements (including DSCSA record retention).

Retention

We retain audit and operational records for periods aligned with DSCSA and applicable regulations or contract terms. When retention ends, we delete or de-identify data per policy.

Security

Data is encrypted in transit and at rest. Access is role-based and limited to authorized personnel with least-privilege and logging. We operate redundant storage for durability.

Subprocessors

We may use vetted infrastructure and email providers to operate EPSEND (e.g., hosting, email). Subprocessors are bound by confidentiality, security, and data-protection terms.

Your choices

• Request access, correction, or deletion of account data (subject to legal retention) by emailing support@epsend.com.
• Opt out of non-essential communications in those messages or via Support.

Questions? Contact support@epsend.com.

Terms of Service

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1. Agreement

By accessing or using EPSEND, you agree to these Terms. If you use EPSEND on behalf of an organization, you represent that you have authority to bind that organization.

2. Purpose & Acceptable Use

EPSEND is designed for lawful DSCSA-related operations by pharmacies, wholesalers, and authorized partners. You will not misuse the service (e.g., unauthorized access, interference, reverse engineering except to the extent permitted by law, or use that violates applicable regulations).

3. Accounts & Responsibilities

• You are responsible for maintaining the confidentiality of credentials and for activity under your account.
• You are responsible for ensuring your use of EPSEND meets regulatory obligations applicable to your organization.

4. Customer Data

You retain ownership of your data. You grant EPSEND the rights necessary to host, process, and transmit your data to provide the service. We process Customer Data per our Privacy Policy and applicable agreements.

5. Service Changes & Availability

We may improve or modify features from time to time. We strive for high availability but do not guarantee uninterrupted service.

6. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information with reasonable care and use it only as permitted to perform under these Terms.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” EPSEND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPSEND WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, NOR FOR LOST PROFITS, REVENUE, OR DATA. EPSEND’S TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS PAID FOR THE SERVICE IN THAT PERIOD.

9. Indemnity

You will indemnify and hold harmless EPSEND from claims arising from your unlawful or unauthorized use of the service or breach of these Terms.

10. Governing Law & Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Venue and jurisdiction lie in state or federal courts located in Michigan.

11. Contact

Questions about these Terms? Email support@epsend.com.